Return and Refund Policy

At Odessa Styles, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read our Refund and Return Policy below.

1. Returns

  • We accept returns within 14 days of the delivery date.
  • Items must be returned in unused, unworn, and undamaged condition, with original packaging and tags attached.
  • To initiate a return, please contact our customer service at [email protected] to receive a return authorization. Unauthorized returns will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Jewelry that has been altered or damaged.
  • Items marked as Final Sale or Non-returnable at the time of purchase.
  • Products that have been used or show signs of wear.

3. Refunds

  • Refunds are processed once the returned items are received and inspected.
  • Since we only offer cash-on-delivery.
  • Refunds will be issued within 7-14 business days from the receipt of the returned items.

4. Exchanges

  • We do not currently offer direct exchanges. If you wish to exchange an item, please return the unwanted item and place a new order for the desired item.

5. Shipping Costs

  • The customer is responsible for return shipping costs unless the item is faulty or incorrect.
  • In the case of a defective or incorrect item, we will cover the return shipping costs.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of delivery to arrange for a return or exchange.
  • We may request photos of the damaged or defective item to process your claim.

7. How to Return an Item

To return an item, please follow these steps:

  1. Contact our customer support at [email protected] within 14 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Once approved, you will receive instructions for returning the item to us.
  4. Return the item in its original condition and packaging to the address provided.

  5. 8. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated policy will include the new effective date.

9. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at [email protected].